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How It Works

  • Step One

    Choose any piece of jewelry from our collection of personalized necklaces, bracelets or keychains.

  • Step Two

    Start Customizing! Follow the prompts to add text, select a font, add a photo, and choose your favorite color.

  • Step Three

    Place your order and sit back and await the arrival of your custom pet jewelry, which you helped create!
Start Customizing

Why Choose Us

Our jewelry is made with love for you and your furry companions. Crafted from 304L stainless steel, our pieces are hypoallergenic and gentle on sensitive skin. Plus, you can customize each piece in Silver, Gold, or Rose Gold (plated with 18K gold).

Whether you’re celebrating a special bond with your current pet or memorializing a beloved companion who’s crossed the rainbow bridge, we’ve got you covered. Our jewelry is designed keep your best friend close, always.

Start Crafting

FAQ's

How does the customization process work?

To customize your order, simply select the desired customizable product and then follow the prompts to add names, photos or other personalized details. Our made to order process ensures a unique creation made just for you.

For our engraved products, the personalization of our jewelry is achieved through laser engraving, which delicately etches designs onto the surface.

What is your return/exchange policy?

Return/Exchange Policy:
Due to the personalized nature of our products, we do not accept returns or offer refunds unless the item arrives damaged or with an error on our part. Otherwise, all sales are final.

Damaged or Incorrect Items:
In the rare event that your personalized item arrives damaged or contains an error, please contact our customer support team at support@peppersjewels.com within 7 days of receiving your order.

To expedite the resolution, kindly provide clear photos of the damaged item or the error, and we will promptly assess the situation and provide a suitable solution.

Cancellation Policy:
Once an order is placed, it enters our production process almost immediately. Once the item reaches the production phase, we cannot cancel or change an order.

Quality Assurance:
We take great care to ensure the quality of our personalized items. If you have any concerns, please reach out to our customer support team at support@peppersjewels.com
We will be happy to assist you

Care Instructions

The personalization of our jewelry is achieved through laser engraving, which delicately etches designs onto the surface.

To preserve the finish quality, follow the below instructions to maintain the integrity and appearance of your jewelry.

1. Avoid Contact with Chemicals:

Keep your jewelry away from harsh chemicals like household cleaners, perfumes, or hairspray, as they can damage the finish over time.

2. Keep Dry:

Remove your jewelry before activities like bathing, swimming, or washing hands. Water exposure can deteriorate the plating.

3. Store Properly:

When not in use, store your jewelry in a dry place, preferably in a soft-lined jewelry box or pouch, to prevent scratches and tarnishing.

4. Clean Gently:

To keep your jewelry shining it's brightest, gently wipe it with the soft, dry cloth included in your order. Avoid using jewelry cleaners or abrasive materials that can wear down the plating.

Shipping Policies

Receiving Time:
Receiving time = Processing time + Shipping Time.

Production Time:
Expect your order to be crafted within our average production time of 2-5 business days.

Shipping Time:
The average shipping time is 1-6 business days.

Friendly Note:
As each item is custom and made to order, please be aware that processing times may vary based on the product type, and may extend during peak months.

Do you ship internationally?
We're excited to share our ability to personalize and deliver our jewelry for those within the United States, Europe, and the United Kingdom.

Will my order arrive in one package?
To provide you with the best possible experience, we work with expert production teams to create high-quality, personalized jewelry. This means that if you ordered multiple products, your order might arrive in separate packages, but we promise it'll be worth the wait!